Privacy Policy

Last Updated: 16 Sept 2024

Rickman Retail Outsource LLP ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our administrative, bookkeeping, and payroll support services (the "Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree with the terms outlined here, please do not use our Services.

1. Information We Collect

We may collect information from you in a variety of ways, including when you visit our website, use our Services, or communicate with us. The types of information we may collect include:

a. Personal Information

1. Contact Details: Name, email address, phone number, and postal address.

2. Payment Information: Billing address, payment method details, and other financial information.

3. Employment and Business Information: For payroll support, we may collect employees' names, job titles, salary details, tax information, and other employment-related data.

b. Non-Personal Information

1. Usage Data: Information about how you use our website, including pages viewed, the time spent on each page, clicks, and other analytical data.

2. Device Information: IP address, browser type, device type, and operating system.

2. How We Use Your Information

We use the information we collect for various purposes, including:

1. Providing Services: To deliver seamless administrative, bookkeeping, and payroll support.

2. Communication: To respond to your inquiries, provide customer support, and send administrative information.

3. Processing Payments: To process payments for the Services provided.

4. Compliance: To comply with legal, regulatory, and contractual obligations.

5. Marketing: To send you promotional materials, newsletters, and updates about our Services, with your consent where required by law.

6. Improvement of Services: To analyze and improve our website, Services, and customer experience.

3. Disclosure of Your Information

We may share your information in the following circumstances:

1. With Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, and communication services. These third parties are obligated to protect your information and use it only for the purposes we specify.

2. Legal Obligations: We may disclose your information to comply with applicable laws, legal processes, or governmental requests.

3. Business Transfers: In the event of a merger, sale, or other business transfer, we may transfer your information as part of that transaction.

4. With Your Consent: We may disclose your information for other purposes with your explicit consent.

4. Data Security

We take the security of your personal information seriously and implement a range of technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

1. Access: Request access to the personal data we hold about you.

2. Correction: Request corrections to any inaccurate or incomplete personal data.

3. Deletion: Request the deletion of your personal data under certain circumstances.

4. Restriction: Request restrictions on the processing of your personal data.

5. Objection: Object to the processing of your personal data for marketing or other purposes.

6. Data Portability: Request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files that are placed on your device. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

For more information about the cookies we use and how to manage them, please refer to our Cookie Policy.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When personal information is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The "Last Updated" date at the top of this page indicates when this policy was last revised. Your continued use of our Services after changes are made constitutes your acceptance of the updated Privacy Policy.

11.Refunds and Cancellations Policy

Last Updated: [Insert Date]

At Rickman Retail Outsource LLP, we strive to provide high-quality administrative, bookkeeping, and payroll support services to our clients. We understand that there may be occasions where a refund or cancellation is necessary. This policy outlines the conditions for refunds and cancellations and the process to follow.

1. Service Cancellation

You may cancel our services at any time by contacting us at info@rickmanretail.com. Please note that certain services may require advance notice for cancellation due to the nature of the work involved.

1. Administrative Services: Cancellations must be made at least 15 days before the scheduled service date to avoid charges for work already completed or in progress.

2. Bookkeeping and Payroll Services: Cancellations require 30 days notice. Any services already rendered before the cancellation notice will be billed accordingly.

2. Refund Eligibility

Refunds will be issued under the following conditions:

1. Prepaid Services: If you have prepaid for a service but wish to cancel before the work has commenced, you are eligible for a full refund of the amount paid.

2. Partial Services: If a service has been partially completed and you request a cancellation, a pro-rated refund may be issued based on the portion of work completed, less any non-refundable fees (e.g., initial setup fees).

3. Non-Refundable Services: Certain services, such as one-time consultations, setup fees, or work that has already been completed, are non-refundable.

3. Refund Process

To request a refund, please contact our customer support team at  info@rickmanretail.com with the details of your request. We will review the request and notify you of the outcome within 20 business days.

If your refund request is approved, it will be processed within 5-7 working days. The amount will be credited back to your original payment method. Please note that the time it takes for the refund to appear in your bank account may vary depending on your bank’s policies.

4. Processing Time

1. Refund Approval: We will process refund requests within 10 business days after receiving the cancellation request.

2. Refund Transfer: Once approved, refunds will be credited to your bank account within 5-7 working days. Please be aware that the exact time frame may depend on your bank or payment provider.

5. Changes to This Policy

Rickman Retail Outsource LLP reserves the right to modify this Refunds and Cancellations Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

1. Email: info@rickmanretail.com

2. Address: Dot Space Business Centre
   SY No. 65/1-B & 1-A-2, EC 50/926- A5  TFI Business BPO, Total Tower, Near Devikulangara, Elamkkara ,Edappally, Kochi, Kerala- 682024

3. Phone: 9544978629